Roles& Responsibilities:

1. Collaborate with stakeholders to gather and document business requirements for the Client Onboarding Portal.
2. Conduct interviews, workshops, and surveys to understand user needs.
3. Gather business and non-functional requirements and conduct feasibility studies for IT solutions.
4. Analyze current onboarding processes and identify areas for improvement.
5. Study existing business processes and propose optimized functionalities.
6. Present solution options for business problems to enhance enablement.
7. Develop process maps and workflows to improve the onboarding journey.
8. Create business requirement documents (BRDs), functional specifications, and user stories.
9. Maintain project documentation throughout the lifecycle.
10. Document requirements into product backlog items mapped to features.
11. Act as a liaison between stakeholders and the development team.
12. Facilitate meetings to keep stakeholders informed of project progress.
13. Support the creation of test plans and cases.
14. Participate in user acceptance testing (UAT) to ensure requirements are met.
15. Analyze data to identify trends and recommend improvements.
16. Prepare reports to communicate findings and provide business advisories.
17. Provide training and develop materials to support effective portal adoption.

Qualifications & Experience Required:

1. 8 to 10 + years of experience as a business analyst, ideally within banking or financial services.
2. Experience in client onboarding and digital transformation projects is a plus.
3. Bachelor’s degree in Business, Finance, IT, or related field.
4. Certifications in business analysis (e.g., CBAP, CCBA) are advantageous.
5. Strong analytical and problem-solving abilities.
6. Excellent communication and interpersonal skills.
7. Proficiency in business analysis tools (e.g., JIRA, Confluence).
8. Effective questioning techniques for detailed information gathering.
9. Familiarity with corporate banking products and services.
10. Understanding of agile methodologies and practices.
11. Detail-oriented, proactive, and independent.
12. Strong organizational skills and ability to manage multiple tasks.
13. Collaborative mindset to work with cross-functional teams.
14. Ability to understand both business and technical challenges.
15. Strong time and stress management skills.